Privacy Policy

Introduction

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of personal information:

• Identity data: name, date of birth (for age verification)
• Contact data: email address, phone number, delivery address
• Transaction data: details of products purchased and payment information
• Technical data: IP address, browser type, device information, and browsing activity on our site

How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Verifying your age in compliance with UK tobacco regulations
• Communicating with you about your orders and enquiries
• Sending marketing communications, where you have opted in
• Improving our website and customer experience
• Complying with legal obligations

Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Delivery partners to fulfil your orders
• Age verification services
• Analytics providers to help us improve our website

All third-party providers are contractually obligated to protect your data and use it only for the purposes specified.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please refer to our cookie banner.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are kept for a minimum of 6 years for tax and legal purposes.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically.